FAQs

Gift Vouchers

All gift vouchers purchased from Wool are final sale and non-refundable. All gift vouchers can be used on all books, yarn, accessories, workshops, lessons and tickets. Gift vouchers expire one calender year from the date of purchase.

Returns

To be eligible for a return your item must be in saleable condition and unused. Caked yarn or yarn without a label is non-refundable. Faulty items will be exchanged or fully refunded. This does not affect your statutory rights. Unfortunately sale items, bespoke items and special orders cannot be returned.

Please contact us before sending any item back for a refund. Please also supply proof of purchase.

Items will be refunded onto the original method of purchase.